Service Support Officer

We’re hiring a Service Support Officer to join the Live Well Wakefield team, a community-based service that supports adults aged 18+ to improve their health, wellbeing and independence.

The Service Support Officer is a central part of this team, so it’s a brilliant opportunity to use your administrative experience to make a difference. We offer great benefits and in our 2024 staff survey, 100% of the team told us they enjoy working at Live Well Wakefield!

What does a Service Support Officer do?

• Acts as first point of contact/liaison for users of the service, members of the public and other professionals, providing them with further information and signposting/triaging.
• Works with team members to provide administrative support for activities, caseloads and meetings.
• Works with sensitivity and has a good understanding of the issues experienced by users of the service.
• Assists the team with a variety of communications methods, such as website updates, presentations, social media and other digital communication methods.
• Undertakes general clerical duties such as dealing with post, photocopying and ordering/raising purchase orders.

What are we looking for in our Service Support Officer?

• Recent experience of providing administrative support to a team or service.
• Experience of working in a person-centred role with members of the public and communicating with a wide range of people.
• Experience of keeping accurate and timely records.
• Excellent organisational skills, and ability to manage time effectively, prioritise tasks independently, and work under pressure to meet deadlines.
• Confident IT skills.
• Operates in a non-judgemental, empathetic manner.
• Ability to work from Wakefield office base during service opening hours.

Take a look at the Person Specification for more details and if you feel you are the right person, we’d love to hear from you! We value personal qualities and experience as well as work experience.

What do we offer?

“I've not worked anywhere as supportive as Live Well” – from our recent staff survey

• 28 days holiday a year plus bank holidays
• 5% salary contribution to a pension scheme
• Access to Occupational Health
• Access to health service discount schemes, including Blue Light Card
• A range of policies and practices to ensure a supportive and inclusive workplace
• Competitive salary and annual pay reviews

Due to the nature of the position, we will require the successful candidate to complete an Enhanced DBS check.

We are an equal opportunities organisation and invite applications from all sections of the community. It’s important to us that everyone is welcomed and valued in our workplace, so we support staff and applicants in a number of ways.

To apply, download the Application Form. Complete and return to jobs@nova-wd.org.uk.

Closing date: Sunday 15 September at 5pm

Interview date: Interviews are currently planned for Wednesday 25 September