Job Purpose
The Assistant Manager will support the smooth running of the community centre by handling financial transactions, managing bookings and invoices, ensuring health and safety compliance, and assisting with communications and social media. The role requires strong organisational skills, attention to detail, and excellent customer service abilities.
Key Responsibilities
1. Financial & Administrative Duties
- Regularly handle cash transactions and complete a full cash-up process once a month.
- Process invoices for one-off bookings and liaise with customers regarding payments.
- Maintain accurate financial records and support basic bookkeeping tasks as needed.
- Support general administrative duties as required.
2. Customer Service & Bookings
- Manage one-off and ad-hoc bookings, ensuring smooth coordination and timely responses.
- Confidently handle phone and walk-in queries from the public, responding professionally and efficiently.
- Liaise with hirers, community groups, and businesses to facilitate bookings and events.
3. Health & Safety Compliance
- Maintain up-to-date health and safety logs, ensuring compliance with regulations.
- Carry out routine safety checks and report any issues to management.
- Assist in implementing risk assessments where necessary.
4. Communications & Social Media
- Contribute to the organisation’s social media platforms, creating engaging content to promote events and services.
- Assist in developing marketing materials, newsletters, and announcements.
- Ensure digital documents and communication materials are regularly updated and accessible.
5. Digital & Desktop Publishing
- Confidently manage and manipulate digital documents, including spreadsheets, reports, and presentations.
- Utilise basic desktop publishing software to create promotional materials, flyers, and event information.
Person Specification
Essential Skills & Experience
- Experience handling money and completing cash-up procedures.
- Strong administrative and organisational skills.
- Confident handling customer queries in person, via phone, and email.
- Basic knowledge of health and safety compliance.
- Experience managing social media accounts and digital content creation.
- Proficiency in using Microsoft Office (Word, Excel) and desktop publishing software (Canva, Publisher, or similar).
- Ability to work independently and as part of a team.
Desirable Skills & Experience
- Experience in a community or charity setting.
- Familiarity with event coordination and bookings.
- First Aid and/or Health & Safety training.
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