Personal Independence Payment Awareness Session

This online awareness session provides an in-depth overview of Personal Independence Payment.

What will the session cover?

During the session we will cover an introduction to what Personal Independence Payment (PIP) is and the eligibility criteria. We then look at the whole customer journey, including how to make a claim, the actual claim process which covers the completion of relevant forms.

We will then pass to the Assessment Provider, who will cover their process. This includes how assessment routes are decided, who carries out the assessments and what to expect during an assessment.

The presentation then finishes with us looking at how a decision is made, the review processes, how to dispute a decision and how certain circumstances can impact on whether a customer can receive payment.

Alongside these areas we will also look at what support we have in place to support our customers throughout the journey and there will be the opportunity at the end for Q&A.

Who is the session for?

These sessions are intended for charities and organisations that provide free support to individuals managing their DWP benefits and grants. If your organisation charges for support services, we kindly ask that you do not register for these sessions.

Please note: You are required to enter a password before entering the session page on Eventbrite: this is DWP2026

If you find that this session is fully booked, please check other dates for availability as there are multiple dates.